Quality Assurance

Carey doesn't just assure you the highest quality of service worldwide - we ensure it. We have quality control programs and procedures. We institute more performance measures. We do more than any other ground transportation company in the industry to make sure we are the gold standard for chauffeured services.

Count on Complete Accountability

Carey takes its commitment to superior service quality much, much further with the industry's most comprehensive Quality Assurance (QA) program, overseen by an entire department devoted to company-wide QA. Our QA initiatives include:

  • A "Listen In" program to ensure reservation specialists and customer care representatives are at the top of their game
  • A Next-Day Quality Assurance program utilizing random phone calls to passengers or travel arrangers the day following service to monitor reservation, chauffeur and vehicle quality
  • An "Eyes of the Customer" program to survey travel arrangers in order to assess our performance vis-a-vis their expectations
  • An "Eyes of the Manager" spot-inspection program to assess chauffeurs and their vehicles first-hand