Service Standards

Carey's organization-wide commitment to exceptional service is second to none. We hold ourselves to the highest service standards and institute more corporate measures than any other chauffeured services company to ensure consistently superior service.

Count on Precision and Performance

Carey enforces strict performance standards for reservations, billing, operations and vehicle maintenance. With its Global Network - the industry's only global franchise network - Carey guarantees consistent safety and service standards worldwide, and we conduct annual on-site audits to ensure compliance according to the Carey standards manual.

Carey maintains the highest level of accountability and provides the most intensive training for all its chauffeurs. Before chauffeurs become "Carey Chauffeurs," they undergo thorough background investigations and must also undergo extensive and ongoing certification and safety training, including our intensive Carey Chauffeur Certification Program. Carey takes its commitment to superior service even further with the industry's most comprehensive Quality Assurance (QA) programs. Programs such as the "Listen In" and Next-Day QA customer surveys help maintain our unequaled level of professionalism.

Count on Greater Personalized Service

Personalized service is Carey's priority. We take every measure to provide you with comfortable, safe, reliable travel services. Our Global Reservation System and Web-based e-Reservation Center let you arrange chauffeured services for personal and business travel, road shows, meetings and events, and private aviation - customized to your specifications. Carey's reservation specialists and customer care representatives are available 24 hours a day, 365 days a year.

Carey's chauffeurs are courteous, consummate professionals who set the industry standard for impeccable service, expertise and knowledge. The Carey Fleet, features only the highest quality, late-model luxury vehicles - including sedans, limousines, SUVs, mini-buses, vans, motor coaches and the exclusive Lincoln Carey Town Car. We offer the finest on-the-go amenities, and our uniquely personal Meet & Greet service makes airport travel hassle-free.